Shipping policy

Where we ship

We currently ship within Poland. EU shipping is coming soon - join our newsletter to know when.

Shipping options & costs

Choose your preferred carrier at checkout. All prices are final - no VAT is added.

Pickup points

  • Paczkomat InPost - 15,99 zł, 1-2 working days
  • Punkt InPost / DPD - 12,99 zł, 1-2 working days
  • Punkt DHL - 18,99 zł, 1-2 working days
  • Punkt Orlen - 11,99 zł, 3-5 working days
  • Punkt Pocztex - 11,99 zł, 3-5 working days

Courier to address

  • Kurier InPost - 18,99 zł, 1-2 working days
  • Kurier DHL - 23,99 zł, 1-2 working days
  • Kurier DPD - 25,99 zł, 1-2 working days
  • Kurier Pocztex - 12,99 zł, 3-5 working days

Final rates are confirmed at checkout based on parcel size and destination.

Processing time

Orders placed Monday-Friday before 12:00 are usually dispatched the same day. Orders placed in the evening or on weekends are dispatched the next working day. Maximum processing time: 3 working days.

Delivery time

Standard delivery within Poland takes 1-5 working days from the dispatch confirmation email, depending on the carrier chosen.

Tracking

You will receive a tracking link by email as soon as the parcel leaves our studio. If you haven't received tracking within 3 working days of order confirmation, write to contact@malpetit.com.

Lost or delayed parcels

If your parcel hasn't arrived within the expected delivery time, please contact us at contact@malpetit.com with your order number. We will investigate with the carrier within 14 days. If the parcel is confirmed lost, you receive a full refund or a free replacement at your choice.

Damaged parcels

Please inspect the parcel upon delivery. If you notice damage to the packaging, sign the delivery confirmation with a remark or refuse acceptance. Photograph the damage and contact us at contact@malpetit.com within 48 hours.

Incorrect address

The Customer is responsible for providing accurate delivery details. If a parcel returns to us due to an incorrect address, we contact you to arrange re-delivery - the second shipment cost is borne by the Customer.